The policy also covers the domain name management portal and the design system.
We do not use, share or transfer personal information in connection with the site except as set out in this policy, or as otherwise set out somewhere on the site.
What laws apply to us?
When handling personal information we will comply with the New Zealand Privacy Act 2020 (as amended from time to time). Where applicable, we also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).
We take our obligations under the Privacy Act and other applicable data protection laws seriously. Therefore, in addition to this Policy, we also:
- Where appropriate or required by the Privacy Act, include terms in our agreements with our clients that describe how we handle personal information during the delivery of our professional services; and
- include terms in our agreements with third parties that describe how we handle the transfer of personal information offshore, ensuring that such third parties are required to protect the information in a way which provides comparable safeguards to the Privacy Act.
Collection, storage and use of personal information
No need to disclose personal information
You can use the site without disclosing any personal information.
Your disclosure of personal information
You may choose to disclose personal information to us when you send enquiry, booking, feedback or submission forms. This information can be viewed by site administrators, accredited hotel staff and sometimes third-party contractors who administer or work on the site, or who work on special projects with us. We do not sell or trade personal data to third parties.
When you (or someone on your behalf) make a reservation to stay at Crowne Plaza Queenstown or interact with us through our corporate site, mobile app or other IHG-branded digital channels, we collect and information that can be shared with IHG Hotels & Resorts.
Do not send us sensitive personal information or include any sensitive personal information in submission forms.
Holding of information
If you provide personal information, it is held by Crowne Plaza Queenstown. It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us. Email addresses are not made available to the public. Unless required by law, we will not publicise the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent.
Use of personal information
We will only use personal information provided to us for the purpose of:
- administering, evaluating and improving the site
- improving our services, and
- communicating with you, including responding to your feedback and information provided in submission forms.
Feedback is important and is used to evaluate and improve the site. If you provide feedback by email, that feedback is sent to appropriate staff at Crowne Plaza Queenstown. We may pass on relevant comments to other people within the hotel or within IHG who administer or contribute content to the site. This could include your email address and other identifying information that you have provided.
If you provide us with a submission form, that submission form will be sent to the appropriate staff. We may pass on relevant content from that submission form to other people within Crowne Plaza Queenstown, IHG or third parties who administer or are participating in the particular project or consultation that the submission form relates to. This could include your email address and other identifying information.
Our goal is to create personalized and customized experience for you. Marketing communications are only sent to you if you have requested or subscribed to them. We and our service providers may also serve targeted advertisements through cookies, pixels and web beacons when you visit our website, social media accounts or other digital media associated with Crowne Plaza Queenstown. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Links to other websites
Statistical information and cookies
Statistical information collected
The information Google Analytics collects includes:
- the first three parts of the IP address of the device
- the pages accessed on our site and the links clicked on
- the date and time the site was visited
- the referring site (if any) through which you clicked through to this site
- the operating system (for example, Windows 7 or Mac OSX) on the device used
- the type of web browser used (for example, Internet Explorer or Mozilla Firefox)
- other incidental information such as screen resolution and the language setting used.
Use of statistical information
This site generates persistent session cookies (containing an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies do not collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site. We and our service providers may serve targeted advertisements through the use of first-party or third-party cookies, pixels and web beacons when you visit our website.
To learn more about cookies and how they are used, please visit: http://www.allaboutcookies.org/
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
Correcting your personal information
Under the New Zealand Privacy Act 2020, you have the right to access and ask us to correct any of your personal information provided to Crowne Plaza Queenstown in connection with your use of its independent website.
Contact us if:
- you would like to see or change your personal information, or
- you have any concerns regarding your privacy.
Crowne Plaza Queenstown may require proof of your identity before being able to provide you with any personal information.