Really friendly staff and excellent location. Would highly recommend.

I normally wouldn't write a review for a large corporate hotel, but the service I just received from Francisco upon check-in deserves recognition. He was genuinely friendly and very efficient after we spent a long day driving into Queenstown. He explained everything succinctly and answered my handful of questions expertly. After getting settled in my room, I called down on a lark, hoping they might have fingernail clippers to deal with a cracked nail. Despite the weird request, he responded that he would check around and call me back. A minute later he called me back and informed me that he didn't, but did offer a nail file. I asked if any local stores might have one and he mentioned there was a local convenience store, but he wasn't sure if they carried them. I thanked him for his help and hung up, figuring I'd just wait to deal with my cracked nail the next day. A few minutes later, he called back to let me know that the convenience store did have a 3 piece set and even provided the price. This is the epitome of going the extra mile. He had no need to go out of his way to contact the store on my behalf and yet he did, purely out of a desire to be helpful. It is such a small gesture, but these type of actions can really set a property apart from its competition. He is an employee that should be held on to at all costs and ideally moved into a leadership position. I'm incredibly impressed. What a kind and lovely person. Best hang on to him.

Great location, great room with amazing views of the lake, very friendly staff, highly recommend.

位置可說得天獨厚，湖景第一排，離最熱鬧的鎮中心走路不用3分鐘，到各預約行程的報到處也大都不超過5分鐘。房間非常大，衛浴稍嫌簡陋，我們住的那間浴缸排水孔整個生鏽發黃，害我們不太敢用浴缸😂 有無敵美景的大陽台，但要注意他房型分前後排，我們的房型似乎只有後排7樓(最頂樓)有。櫃檯特別強調景色最好，但前排房子的屋頂會有點破壞景觀的美感，建議能選的話，在前排會更好。 可以的話頂樓最佳，因為飯店房間是階梯式的，樓下的陽台會被樓上一覽無遺，隱私性不好，可能減低去陽台的意願。 部份房型含停車位，可提供泊車的服務。早餐尚可，餐點的CP值不錯。房間隔音略顯不佳。房價變動甚大，旺季不好預訂。 訂房時備註是蜜月旅行會有小驚喜。

Greatest

Lovely

Excellent location, right in the heart of it all, staff at reception excellent, hospitality staff need to lift there game a little but highly recommend to stay there