We have a secure luggage storage room on the ground floor by reception; if you are visiting Milford Sound we can store them overnight if necessary free of charge.

If you need help with your luggage please do not hesitate to dial 0 and our Concierge will assist. Please note group porterage does incur an additional fee.

Yes, you can borrow an adapter from the reception desk. A small bond is placed on the room and removed when the adapter is returned.

Yes, our guest laundry is located on the 5th floor and offers washing machines and dryers. Washing powder will dispense if you wish, otherwise you may add your own detergent. Please note our machines only accept $1 and $2 coins which can be exchanged at the reception desk. The cost is $3 per wash and $3 per dry.

Yes, you can exchange Australia, American, European, British, Japanese and Canadian currency at the reception desk.

We have toilets located next to reception in the lobby or by the conference rooms on the 3rd floor. There is also a wheelchair accessible toilet by the elevators on the ground floor.

Checkout time is 11am. A later checkout time can be arranged, subject to availability, by speaking with reception, however fees do apply. Elite members of IHG Rewards Club receive complimentary late checkouts subject to availability.

Tea, coffee and biscuits are complimentary.

Baby cots are free. An extra bed (rollaway) it is $65.00.

With the IHG® Clean Promise, guests are reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness.

That means clean, well maintained, clutter free rooms that meet our standards.

If this isn’t what you find when you check-in then we promise to make it right.