CROWNE PLAZA QUEENTSTOWN FAQS
Before you book your stay at the Crowne Plaza Queenstown you may have questions. Whether you’re wondering about our location, our hotel facilities or services available we’re here to help. We have gathered some frequently asked questions (FAQ) about the hotel and answered them.
If you have any other questions that are not answered here, please contact our Crowne Plaza Queenstown hotel team.
Credit Card Payments will incur a Credit Card Merchant Service Fee of 1.9% for MasterCard, Visa and American Express and 3% for JCB and Diners in addition to the total amount payable.
We are located in the heart of Queenstown, across the road from Lake Wakatipu and Steamers Wharf.
PARKING & CAR RENTAL
We offer a valet parking service at the hotel which incurs a fee per night. Simply leave your keys with the Concierge and one of our Concierges will park your vehicle. When you require your vehicle again, please call reception 10 minutes ahead of time and we will have it waiting in the driveway for you.
HOTEL SERVICE
There are individual thermostat controls in each room. Simply turn the dial clockwise to be warmer or anticlockwise for cooler temperatures. There is also a fan speed control at the bottom of the thermostat. Please contact concierge should you require assistance.
TELEPHONE AND INTERNET
To get an outside line, lift the receiver off the phone and dial 1, then dial the number you require. For international calling you need to lift the receiver, dial 1 for the outside line, then 00, followed by the country code, the area code and the number. Local and international charges apply.
CONFERENCE & EVENTS
Business Services are located on the ground floor by reception and accessible 24 hours a day. There are two computers with printing and scanning services available free of charge. If you require assistance, simply see a member of the reception team.
OUT AND ABOUT
Our concierge team can help you with booking activities and tours. Our Concierge team is available from 7am to 10pm and can be reached by dialing 7, or you can find them at the Concierge desk by reception.
DINING OPTIONS
We have different menu options to provide you with a good breakfast.
HOTEL FACILITIES
The taxi will pick you up from the forecourt of the hotel main entrance.
