Queenstown Hotel Facilities

Crowne Plaza Queenstown features a great range of hotel facilities to accommodate the needs of our valued guests.

Leisure Concierge and Tour Desk

Our knowledgeable team can help you with all your travel needs including bookings and recommendations. Our Concierge are experienced and well connected in the area so you can rest assured you will be getting top quality advice catered especially for you.

See Our Concierge Tips

crowne plaza queenstown facilities

Valet Parking

Crowne Plaza Queenstown offers valet and self car parking services at a cost of $17 (NZD) per day.

You may park outside the main entrance of the hotel on Beach Street where you will be greeted by our friendly hotel staff who will take care of your vehicle. The hotel is on the corner of Beach Street and Lake Street.

Car parking is available to registered guests only and the area is equipped with lights, although it is not covered.

crowne plaza queenstown facilities

Ski and Baggage Storage

We have a complimentary onsite heated storage room for skis, boards and snow gear available to all guests. Simply drop your gear off and it will all be nice and dry for you in the morning. We don’t allow ski gear in our rooms or ski boots in the lobby to prevent any damage.

Our Concierge team can also store your belongings free of charge if you have an afternoon flight or need to do some last minute shopping after check out. We also provide complimentary long term storage for luggage if you are in Queenstown for the many multi-day walking & biking trails in the region. Our Concierge team will issue you claim tickets for our secure storage area.

Car parking is available to registered guests only and the area is equipped with lights, although it is not covered.

crowne plaza queenstown facilities

24 Hour Hotel Gym

The hotel gymnasium is available to all guests 24 hours a day. You will find a full range of equipment including weights, treadmills, rowing machines and stationary bikes.


Located in the heart of the hotel is a peaceful courtyard with views of The Remarkables. Relax at our one of our tables with a book and take in some fresh Queenstown air.

crowne plaza queenstown facilities

Wi-Fi and Internet Access

We understand that while away from home, it is important that our valued guests stay connected. In each of our stylish guest rooms you will find Wi-Fi and wired high-speed Internet Access that is free for IHG® Rewards Club members (don’t worry it’s free to join up). If you are not a member:

  • Wi-Fi is available throughout the hotel and is free to our guests for 45 minutes per day per device (1GB cap).
  • Once you reach your time/data limit, Wi-Fi codes are available for purchase at our front desk at a charge of $10 for 12 hours (1GB limit), $25.0 for 24 hours (3GB limit) or $115 for 7 days (10GB limit).
crowne plaza queenstown facilities

Business Centre

Our comprehensive business centre available to guests 24 hours per day, 7 days per week.

Facilities include:

  • PC’s and iMac
  • High speed internet access
  • Wireless data connection
  • Printer
  • Copying
  • Skype software and equipment

Guest Laundry

Located on the 5th floor, our guest laundry is available to all guests.

You will find three washing machines and three tumble dryers ($3 fee applies for each, includes detergent). The guest laundry is open from 9am till 9pm daily.

If you require dry cleaning, we have a contracted dry cleaning service that will assist you with your laundry. They pick up six days a week (closed Sunday) and provide same day dry cleaning, provided it’s at reception before 8.30am, and items are returned between 4pm and 5pm each day*.

*Please note dry cleaning services are not available on Public Holidays.


We can store valuables in our hotel safe while you are out of the hotel or long term whilst on tramps/trails. Please ask to speak to the Hotel Duty Manager at the front desk.

Payment Options

Cash and EFTPOS are available and incur no transaction fees.

Credit Cards accepted:

  • Visa
  • MasterCard
  • American Express
  • Diners Club
  • JCB

Credit Card fees:

Credit card payments relating to hotels in Australia and New Zealand incur a merchant service fee of 3% for American Express, Diners Club & JCB (except advance purchase rates) and 1.5% for other cards (and all advance purchase rates), in addition to the total amount payable.