I booked the hotel as it was close to town. I mentioned in my booking that I was going to propose to my girlfriend while I was in Queenstown. The day before we were to arrive I got a call from a lovely staff member asking if there was anything I needed to assist with the proposal. When we arrived the staff member upgraded us to a lake front room and was very very helpful. After heading to Onsen hot pools to propose later that day (she said yes) we arrived back to our room to a bottle of sparkling wine, a lovely hand written congratulations note and rose petals and a towel decoration on the bed. We were blown away by the service in this hotel, nothing was too much for them and they were so so helpful. I’ve never done it before but I was so impressed I rang the local pizza shop and ordered pizza to be delivered for the staff as a thank you. That’s how amazing the staff were.  I can not recommended the hotel enough. The room was excellent and the staff were even better.