TOP 15 FREQUENTLY ASKED QUESTIONS FROM OUR GUESTS

Frequently Asked Questions from guest staying at Crowne Plaza Queenstown.

All Rooms Restaurant

1. Where can I store my bags?

We have a storage room on the ground floor by reception that you can store your bags in; if you are visiting Milford Sound we can store them overnight if necessary. Our reception/concierge team will be happy to store these for you free of charge. If you need help with your bags please do not hesitate to dial 0 and a porter will come up and assist you.

2. Do you have internet?

Wireless internet is available throughout the hotel and your first hour every 24 hours per device is complementary. To use the free internet just connect to the Crowne Plaza network and choose option A. If you would like to continue using internet, a package can be purchased by using option C. Charges are as follow: A 24 hour plan for $29.99, 12 hour plan for $10.00 or a 7 day plan for $115.00. For members of IHG Rewards Club, we offer unlimited, complimentary access. To become a member of IHG Rewards Club, please see Reception or dial 0 for more information.

3. What time is checkout?

Checkout time is 11am. A later checkout time can be arranged by speaking with reception, but incurs a late checkout fee. Members of IHG Rewards Club receive complimentary late checkouts subject to availability.

4. Where are the closest toilets?

We have toilets located next to reception in the lobby or by the conference rooms on the 3rd floor. There are also wheelchair accessible toilets by the elevators on the ground floor.

5. What time does breakfast start and finish?

Our breakfast is served in threesixty restaurant located on the ground floor opposite reception from 6am to 10:30am.

6. Do you have valet parking?

Yes, parking is $17 per night and includes a valet service. If you leave your keys with the reception team one of our porters will park your vehicle for you. When you require your vehicle again, simply call reception 10 minutes ahead of time and a member of our team will bring it to the driveway for you.

7. How do I book transport?

We are able to book a taxi or airport shuttle for you, simply call the concierge team by dialling 7 or stop by the concierge desk in the lobby. We recommend reserving transport in advance.

8. Where can I book activities?

Our concierge team will be more than happy to help you with activity bookings. We have a concierge team member on from 7am to 10pm and can be found at the concierge desk by reception in the lobby or by dialling 7 from your room.

9. Where is the closest supermarket?

There is a convenience store just beside the hotel. Otherwise, on the corner of Athol and Shotover Street there is a small supermarket. Reception or concierge can provide you with a map.

10. Do you have adapters?

Yes, you can borrow an adapter from the reception desk. A small bond is placed on the room and removed when the adapter is returned.

11. How much is breakfast?

We offer three options for breakfast. The full buffet is $29.50 per person, the continental option is $23.50 per person and there is an a la carte menu to order off. Children between the ages of 5-12 can dine for $11.00 for the buffet.

12. Where is the business centre?

Our business centre is located on the ground floor by reception and is open 24 hours a day. There are two computers with printing and scanning services available free of charge. If you require assistance, simply see a member of the reception team.

13. How do I turn up the air conditioning/heating?

There are individual thermostat controls in each room. Simply turn the dial clockwise to be warmer or anticlockwise for cooler temperatures. There is also a fan speed control at the bottom of the thermostat. Please contact concierge should you require assistance.

14. Do you have laundry services?

Yes, our guest laundry is located on the 5th floor and offers washing machines and dryers, each requiring $3. Washing powder will dispense if you wish, otherwise you may add your own detergent. Please note our machines only accept $1 and $2 coins which can be exchanged at the reception desk.

15. Do you have currency exchange?

Yes, you can exchange Australia, American, European, British, Japanese and Canadian currency at the reception desk.