Before you stay

From our facilities and services like Sleep Advantage™ and PressReader, to parking and our tips on what to do in Queenstown, make sure to get the most out of your stay at Crowne Plaza Queenstown.

We also have a great range packages and specials worth checking out.


Queenstown Specials Hotels

What to Do in Queenstown

From sightseeing and relaxing on the water to shopping, nightlife,  bike tracks and wineries, there is something for everyone in Queenstown. Our knowledgeable team can help you with all your travel needs including bookings and recommendations. Our Concierge are experienced and well connected in the area so you can rest assured you will be getting top quality advice catered especially for you. Here is a list of our top 10 things to do in Queenstown:

  1. Iconic Shotover Jet
  2. Skyline Gondola
  3. Canyon Swing
  4. TSS Earnslaw
  5. Fly or cruise to Milford Sound with Air Milford
  6. A fabulous wine tour with Appellation wine tours
  7. Roscos Milford’s Kayaks.
  8. Arrowtown for a shopping spree
  9. A horse trek with High Country Horses in stunning Glenorchy
  10. 4WD tour with Normad tours into skippers canyon

Find out more here:

Queenstown Attractions Queenstown Events

Visiting with a young family? Check out our guide on Queenstown for families.

ihg rc

Earn Points for Your Stay

Are you an IHG® Rewards Member yet?  You can earn and redeem points for stays at over 4,400 IHG hotels worldwide as well as an array of “beyond hotel” rewards including hand bags, phones and golf clubs. Not only is it free to sign-up but you receive free Wi-Fi during your stay and receive an additional member’s discount called ‘Your Rate’ of up to 5% off your booking. Sign up now

Lake view room queenstown

Sleep Advantage™

We know how important a good nights sleep is and so have introduced a programme called Sleep Advantage™.

Premium Bedding

Our premium bedding enables guests to sleep soundly and is made up of top quality bed linen as well as ergonomic pillows upon request.

Guaranteed Wake-Up Call

Simply request a specific time frame for your wake-up call and we will handle the rest. If we miss the wake-up call the affected night’s stay (room rate plus applicable taxes) will be complimentary. Available daily, 24 hours.

Quiet Zone

The Quiet Zone is a dedicated area where service and maintenance activities are prohibited between 9pm-10am (unless requested by the guest). Families with children are not recommended to stay on this floor to help guests sleep well and wake up feeling their best.


Guests on the Quiet Zone floor are offered the Elemis Quiet Mind Room Mist, a therapeutic, fragrant spray that aids a better night’s sleep including camphor, Eucalyptus aromatic oils and Patchouli.

To enjoy these benefits request your stay in the Quiet Zone upon booking. Quiet Zone rooms are subject to availability.

Internet access meetings


Gain access to over 4600 national and international publications when you stay with us through the innovative PressReader app. Simply see our team at reception when you arrive for unlimited Wi-Fi access during your stay with IHG® Rewards Club. Membership is free and unlocks great benefits and discounts. Connect to ‘Holiday Inn Wireless’ Wi-Fi access point. Go to or download the PressReader app from your device’s app store.



Can the air-conditioning be adjusted – it is too cold/hot?

Air-conditioning can be adjusted using the control dial in the room. Simply turn the dial clockwise to be warmer or anticlockwise for cooler temperatures. There is also a fan speed control at the bottom of the thermostat. Please contact concierge should you require assistance.

Where can I store my bags or ski gear?

We have a complimentary onsite heated storage room for skis, boards and snow gear available to all guests. Simply drop your gear off and it will all be nice and dry for you in the morning. We don’t allow ski gear in our rooms or ski boots in the lobby to prevent any damage.

Our Concierge team can also store your belongings free of charge if you have an afternoon flight or need to do some last minute shopping after check out. We also provide complimentary long term storage for luggage if you are in Queenstown for the many multi-day walking and biking trails in the region. Our Concierge team will issue you claim tickets for our secure storage area.

We can store valuables in our hotel safe while you are out of the hotel or long term whilst on tramps/trails. Please ask to speak to the Hotel Duty Manager at the front desk.

Do you have an Umbrella/Adaptor?

Umbrellas and adaptors can be borrowed from the reception desk. A small bond is placed on the room and removed when the adapter is returned.

Can I get a Newspaper?

The hotel supplies the NZ Herald and this can be arranged to be delivered to your room. Alternatively you can collect one from the Concierge desk.

Can you post my mail here?

Yes – just handover the mail stamped and we can post it for you. We can also organize a courier which can be charged back to your room.

What time is check out?

Checkout time is 11am. A later checkout time can be arranged by speaking with

reception, but incurs a late checkout fee. Members of IHG Rewards Club receive complimentary late checkouts subject to availability.

 If we want an extra bed, rollaway or cot do we have to pay extra?

Baby cots are free and for an extra bed (rollaway) it is $65.

How do I book transport?

We are able to book a taxi or airport shuttle for you, simply call the concierge team by dialling 7 on your in-room phone or stop by the concierge desk in the lobby. We recommend reserving transport in advance.

Where can I book activities?

Our concierge team will be more than happy to help you with activity bookings. We have a concierge team member on from 7am to 10pm and can be found at the concierge desk by reception in the lobby or by dialling 7 from your room.

Where is the business centre?

Our business centre is located on the ground floor by reception and is open 24 hours a day. There are two computers with printing and scanning services available free of charge. If you require assistance, simply see a member of the reception team.

Do you have laundry services?

Yes, our guest laundry is located on the 5th floor and offers washing machines and dryers, each requiring $3. Washing powder will dispense if you wish, otherwise you may add your own detergent. Please note our machines only accept $1 and $2 coins which can be exchanged at the reception desk.

Do you have currency exchange?

Yes, you can exchange Australia, American, European, British, Japanese and Canadian currency at the reception desk.



How do I get an outside line? How do you dial an international number?

To get an outside line, lift the receiver of the phone and dial 1, then dial the number you require. For international calling you need to lift the receiver, dial 1 for the outside line, then 00, followed by the country code, the area code and the number. Local and International charges apply.

Where can I access the internet and how much is it?

We understand that while away from home, it is essential to stay connected. In each of our stylish guest rooms, you will find Wi-Fi and wired high-speed internet access. Wi-Fi is also available throughout the hotel and is free to all our guests.

Can I have a wake up call?

Yes, we can arrange a wake up call. You just need to call the Reception.



How much does the car-parking cost or is it free?

Crowne Plaza Queenstown offers valet and self car parking services at a cost of $17 (NZD) per day.

You may park outside the main entrance of the hotel on Beach Street where you will be greeted by our friendly hotel staff who will take care of your vehicle. The hotel is on the corner of Beach Street and Lake Street.

Car parking is available to registered guests only and the area is equipped with lights, although it is not covered.



How long to get to the airport and how do I get there?

We can arrange a taxi or shuttle for you; otherwise we can arrange a map and detailed directions to the airport for you.

Depending on time of day it would take 30 minutes – 45 minutes to get to the Queenstown airport, the cost for a taxi would cost approximately $35- $50. Cost for shuttle is $X for one person. At concierge, we can arrange that for you.

What time is the restaurant open?


Available from 6am every morning till 10.30am, threesixty Restaurant features an extensive breakfast buffet which includes a chef stationed exclusively to cook your eggs or speciality omelette to your liking.


Available daily from 6pm till late, dinner at threesixty restaurant showcases some of the most innovative and freshest local cuisine .

Room Service is 24 hours.