Now you’re ready to travel, we are ready to welcome you.
As the world has adjusted to new travel norms, we’ve enhanced the experience for you by redefining cleanliness. We have expanded our commitment to cleanliness by:
Science-led protocols and service
Partnering with industry leading experts
The global IHG Clean Promise
These strengthened procedures are designed to give you greater confidence and hotel
teams the protection needed.
Good isn’t good enough – we’re committed to high levels of cleanliness.
- Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, paperless check-out.
- Public Spaces and Facilities: social distancing, ‘last cleaned’ charts. Best practice for pools, fitness centers and lounges
- Guest Room: Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology
- Food & Beverage: New standards and service approach to banquets, room-service and catering
Supporting the Wellbeing of Guests and Colleagues
Enabling the wellbeing of our guests and our colleagues is key. IHG works closely with medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams to keep our guests safe in the current environment, which may include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment as necessary by hotel colleagues
- Updated training and certification
- Availability of individual guest amenity cleaning kits
- Hand sanitiser and disinfecting wipes available in guest rooms and at high-touch points throughout hotels
IHG Clean Promise
Underpinning all of this is our IHG Clean Promise.
Good isn’t good enough – we are committed to high levels of cleanliness.
That means clean, well maintained, clutter free rooms that meet our standards.
For more information, please visit www.ihg.com/clean.
Please speak to the team at Crowne Plaza Queenstown if you need further reassurance as you make your travel plans.
When you’re ready to travel, we are ready to welcome you.
